The short version
- Cancel any time from your Account page. Your plan runs to the end of the month you paid for, and you are not charged again.
- A month that has started is not refunded, unless the law says it must be.
- A failed AI step, or a design that gives you no usable pattern, never uses a pattern.
- Everything that doesn't use the pattern engine stays free after you cancel.
How to cancel
Open your Account page and press Manage plan. That opens Stripe's page for your plan, where Cancel plan is one step. You get an email with the date your plan ends.
Changed your mind before that date? Renew it on the same page. If you can't sign in, write to [email protected] from the address you sign in with and we will cancel it for you.
The tick box at checkout
By law, when you buy a digital service online you normally have 14 days to cancel. Your plan's patterns are ready the moment you pay, so before you go to the card page we ask you to tick a box that says:
Start my plan now. I understand I lose the 14-day right to cancel once it starts, and that it renews each month until I cancel.
In plain words: once your plan starts, you can't ask for that month back. You can still cancel any time, so you're never charged for another month. We email you a copy of what you agreed to.
A month you have started
We don't refund a month that has started, whether or not you used its patterns, unless the law says we must: for example, if SewSlay didn't work as described and we couldn't put it right. If something went wrong, please write to us and we will look at it fairly.
When the pattern engine fails
If a design fails on our side, or no usable pattern comes out of it, it does not count. It doesn't come off your patterns for the month.
If a payment fails
We email you, and Stripe tries the card again over the next few days. For 7 days the pattern engine keeps working with the patterns you have left. After that it pauses until a payment goes through. Update your card from Manage plan on your Account page.
When you delete your account
Your plan is cancelled straight away, so you are not charged again. The month you have paid for is not refunded. If you still had prepaid credit from before SewSlay moved to plans, it is refunded to your card automatically.
Prepaid credit from before plans
Before 26 October 2026 SewSlay sold prepaid credit. Any of it left unused is refunded to the card it was paid with, and the history stays in your account as a record.
How long a refund takes
We send refunds the same day we agree them. Your bank usually takes 5 to 10 working days to show the money back on your card.
How to ask
Email [email protected] from the address you sign in with. That's all we need.